The backbone of business is customer relationships. That's what makes mom and pop shops so well loved -- that connection between business owner and customer. People like to feel appreciated by the businesses with whom they're spending their money,...
Read MoreFar too many companies take their customers for granted. These are the enterprises that fail to wow their customers. They make the sale, they ship the product, they follow up, but they’re never able to build that all-important connection. They’re...
Read MoreDigital transformation is changing the shape of nearly every industry today, as companies use digitalization to create bold, new business models, improve processes and develop new products and services.
So, too, is the profound transformation of the...
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